Three ways to reach us

How do I contact Casinonic support?

Our team answers live chat, e-mail and phone around the clock, every day of the year, in New Zealand time.

Contact support now Secure signup, 128-bit SSL

Paid out today

826,343 NZ$

3,346 Players online now

Licensed & auditedALSI-860195 issued by Anjouan Offshore Finance Authority; games tested by GLI, SIQ, and BMM Testlabs.

Fast withdrawalsAverage payout in 26 minutes, up to NZ$32,000 per transaction, NZ$28M paid weekly.

Data protection128-bit SSL encryption on every session; disputes handled by QUINEL ADR body.

Something needs sorting

Choose the channel that fits your question

Whichever route you choose, a real member of the team reads it and replies.

Instant help

Quickest answer for anything urgent, from a locked login to a bonus that has not landed. Chat opens in seconds and someone replies in about two minutes, whatever the hour.

Start chat

Send us the details

Best for documents, statements and anything you want in writing. Send it to [email protected] and expect a reply within twenty-four hours, so nothing gets lost.

Write to us

Can I speak to a person?

For players who would rather talk it through: call +64 9 133 7377 (NZST) and a person picks up in about one minute. Ideal when a withdrawal needs explaining step by step.

Call us

Casinonic, made for New Zealand

Casinonic New Zealand support

By the end of this table you will know who answers, when, and where to turn if play stops being fun.

How to reach us

New Zealand phone+64 9 133 7377

Support time zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Who supervises

Supervisory authorityAnjouan Offshore Finance Authority, license ALSI-860195

Where to get help

Problem gambling helpGambling Helpline New Zealand, Problem Gambling Foundation of New Zealand, Gamblers Anonymous New Zealand

Sorted, or escalated

When the first answer misses the mark

You get a written trail before anything moves up a level, plus a named regulator at the end.

Issue, dates and amount

Reply to the answer you were given, or start a fresh message at [email protected], and spell out the issue, the dates and the amount in dispute.

Waiting with a reference number

A response lands within 24 hours with a case reference. Keep that reference for every later message, because it links your file together.

Before the review, after it

Ask plainly for a manager to look again. Someone senior reviews the thread and either corrects the outcome or explains the rule that was applied.

Casinonic's licensing regulator

Unresolved after that, you may take the matter to the Anjouan Offshore Finance Authority, the regulator that licenses Casinonic LLC, and cite license number ALSI-860195.

Casinonic department inboxes

Get your message to the desk that handles it

Our team works from a handful of dedicated inboxes, so yours lands with the people who fix that exact thing.

Account helpers

General support[email protected]

Document verification (KYC)[email protected]

Payments desk

Deposits and withdrawals[email protected]

Everything else

Complaints[email protected]

Personal data and privacy[email protected]

Business and partnerships[email protected]

Where do I get help if gambling worries me?

Casinonic is not the right helper here, so these three New Zealand organisations step in with free, confidential support for anyone worried about their own play or someone else's.

Gambling Helpline New Zealand. Runs a free, confidential helpline for anyone in New Zealand troubled by gambling, plus guidance for whanau and friends.

Problem Gambling Foundation of New Zealand. Offers counselling, education and community support to people affected by gambling across Aotearoa.

Gamblers Anonymous New Zealand. Runs peer support meetings where people share their experience of stopping gambling and staying stopped.

Full story

Someone answers now

Casinonic support around the clock

You will know exactly how long each channel takes before you pick one.

Live chat

Live chat hoursAvailable around the clock

Live chat first reply2 minutes

Time zoneNZST

E-mail

E-mail address[email protected]

E-mail reply24 hours

Phone

Phone number+64 9 133 7377

Phone waiting time1 minute

Stuck right now

What players ask before they get in touch

Removes the worry that a licence or verification problem leaves you without help.

trustWhat if Casinonic is not properly licensed?+

Casinonic LLC holds licence ALSI-860195, granted by the Anjouan Offshore Finance Authority. The company is registered under number 668685 at Bandar Salaam, Mutsamudu. Every deposit, bonus and payout on this site runs under that licence.

trustWhere do I send my documents for verification?+

Verification is done within twenty-four hours of the documents arriving. Photo ID, proof of address and a card image are the three items we ask for. Send them once and a reply comes to your inbox with the outcome.

trustDo I need my password to get help?+

Yes, an e-mail address plus your full name is enough to open your file. Support never asks for your password, and no one here will request it. A reset link to your registered email gets you back in if you are locked out.

trustWhat happens when I disagree with the support answer?+

When a reply leaves you unsatisfied, ask for the complaint to be escalated to [email protected]. Our team reviews the handling and comes back with a decision. If that outcome still fails you, the matter can go to the Anjouan Offshore Finance Authority as licensing regulator.

trustWhat if I no longer want my Casinonic account?+

If you want your account shut, message support and the request is actioned for you. Any balance is settled first, and the closure is recorded on your file. Think it over, because one account per player is the rule and a new one means starting fresh.

Operator details

You want to know who you are dealing with

Transparent contact details and a licence number sit behind every chat, phone call and payout.

Company

Legal nameCasinonic LLC

Company number668685 (Anjouan)

AddressBandar Salaam, Mutsamudu

License

RegulatorAnjouan Offshore Finance Authority

License numberALSI-860195

Written contact

Support e-mail[email protected]

Fewer messages, quicker fix

Keep these open before you open a chat or dial the number.

Your registered email address
Your account username or player ID
Transaction date, amount and reference
A screenshot of the error if you saw one
Short description of what went wrong