Five tools, one account

Set the limit before the fun starts with Casinonic

Play only from 18, and every Casinonic account carries its own deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion.

Set my deposit limit

Licensed & auditedALSI-860195 issued by Anjouan Offshore Finance Authority; games tested by GLI, SIQ, and BMM Testlabs.

Four lines

Casinonic safety essentials

Nobody wants fine print at midnight, so the core numbers sit in one short table.

Minimum age18+

LicenceAnjouan Offshore Finance Authority, ALSI-860195

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Limits that hold

Pick your tools before the first spin

Reach for this part of your account when a night out needs a ceiling on it.

A ceiling on paying in

A cap on how much you can put in over a set period. Switch it on before you start playing, when you want the deposit to stay small whatever the mood.

Set a loss limit

Your account stops accepting further play once the net loss reaches the figure you chose. It suits a player who wants stakes to stay inside a set amount.

A reminder mid-session

A quiet notice arrives while you are playing, so a long session never runs unmeasured. Turn it on if time tends to slip past you at the table.

Distance for a chosen stretch

A short break that locks play for the stretch you choose. Use it when you notice the mood turning flat or you simply want distance for a while.

How is self-exclusion different?

A longer block that keeps your account closed to play entirely. Choose it when gambling has begun to crowd out money, sleep or the people around you.

Right now

Work through four short steps

Worries about paperwork and waiting times disappear once you see how little it asks of you.

Profile, then safer play

Open your profile from the account menu and look for the safer play section, where your limits and breaks live.

One worry, one choice

Decide whether the deposit, the loss or the session time needs the ceiling, then pick the one that fits the worry you have.

A longer stretch than one night

Choose how long the cap should run, checking that the stretch matches how often you play rather than one heavy evening.

Confirm it is listed

Save the change, then reopen the profile to confirm the figure is listed and will apply before your next deposit.

When play stops feeling like play

Catching these signs early keeps a small worry from becoming a large one. A limit set before play, or a short pause, is the simplest first move, and you can arrange either inside your account.

Look at your own week honestly and see how many of these feel familiar.

You chase a loss with a bigger deposit
Play time stretches past what you planned
You keep stakes hidden from people close to you
Deposits come from money set aside for bills
You feel restless on days you do not play
You borrow to keep your account topped up
You promise to stop and start again the same evening

When you are ready to talk

From handling it alone to having someone beside you

You will finish this block knowing exactly who answers and when.

Gambling Helpline Aotearoa

Trained counsellors answer calls and texts at any hour, every day, at no cost, and they speak with concerned relatives just as readily as with players themselves. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Counselling, peer and cultural support run from clinics around the country on weekdays during business hours, and family members are welcome to make contact on their own behalf. pgf.nz

Safer Gambling Aotearoa

Health New Zealand runs this information site for players and whanau, covering signs of harm, practical tips and a finder for support close to home. safergambling.org.nz

Keep the age line firm at home

Checked twice, not once. Nothing opens until the player is 18 or over. Photo ID is checked at sign-up, and the same documents are reviewed again before any payout leaves the account.

Software on the family device. Add a blocker to the shared laptop or phone so gambling pages simply will not load. It gives a curious teenager one less door to open on a quiet evening.

From an argument to a shared call. Say what you have noticed, calmly and without blame, then offer to sit with them while they call the Gambling Helpline Aotearoa. Relatives can ring the same line and get guidance on how to help.

Short break or long stop: which fits

Take a few days off? Hours or days away from the tables suit anyone who wants to step back briefly and return with a clearer head. You set it in your account, play is blocked while it runs, and your balance and history stay untouched until it lifts.

A stop you cannot undo. Longer stretches behind a closed account protect players who keep returning to the same habit. Access stays shut for the full term you choose, and nobody lifts it early, so deciding at a calmer moment gives you real distance.

Arrange it in your account. New Zealand keeps no national list, so your Casinonic account is where the stop is arranged and where it takes effect. If other gambling sits in your week too, the helpline can point you toward wider support.

Account protection and support

When you want the account to stop

Six things players here ask before they change how they play.

How do I shut my Casinonic account permanently?+

Setting a closure in motion takes one message, and the support team can be reached at [email protected] from any device. Write from your registered email address so the request matches your profile, and the closure is handled for you rather than left half finished.

What age do I have to be to open an account here?+

You must be 18 or older, and that check happens before the account goes live. Proof of age sits alongside identity and address checks, which keeps anyone under 18 away from play entirely. The same rule protects young people in your household from using your details.

What does a cooling-off break block while it runs?+

A cooling-off period closes play on your account for the stretch you choose, while your balance and history stay where they are. Games are out of reach until the break ends, and the account reopens by itself after that. No deposit or bet goes through in the meantime.

Where do I turn if a family member gambles too much?+

The Gambling Helpline Aotearoa takes calls on 0800 654 655 at any hour, and it is free to text 8006 for people worried about someone else. Problem Gambling Foundation counsellors also work with relatives, and their clinics run nationwide. You do not need the person to agree before you ring.

Does a self-exclusion lift if I ask to come back early?+

No. Once a self-exclusion is in place it runs for the whole period you chose and is not cut short on request. Treat the length as fixed when you choose it, because that certainty is what makes it work. The account stays closed to play until the period passes.

Can limits be adjusted in the mobile version of the account?+

Yes. The settings sit in the same account section whether you are on a phone, tablet or computer, so nothing is desktop-only. Mobile players find deposit limits, loss limits and session reminders in the same place. A change you make on the train is the same change you would make at home.